clients
Behind the Build: The JB’s Plumbing and Drains Website
Understanding the Client and Their Needs
JB’s Plumbing and Drains came to us with a clear goal:
Create a website that’s simple, professional, and built to drive enquiries.
Like many trade businesses, JB’s needed a site that:
- Works seamlessly on mobile (where most users search for services)
- Clearly shows services offered
- Makes it easy for customers to call, message or book
- Highlights why they’re trustworthy and experienced
Planning and Structure
Our first step was to define the site structure and hierarchy. We mapped out key pages such as:
- Home
- Services (Plumbing, Blocked Drains, Burst Pipes, etc.)
- About JB’s
- Contact & Booking
- Testimonials / Social Proof
Design That Works
Since JB’s serves local customers who are often seeking help urgently, we went with:
✅ Bold, clear headings
✅ Mobile-optimised layouts
✅ Fast load times
✅ Contrast for readability
✅ Prominent call-to-action buttons (“Call Now”, “Get a Quote”, “Book Online”)
We also included service icons and straightforward imagery that helps customers instantly recognise what JB’s offers.
Development & Functionality
Under the hood, the site was built for performance and ease of use:
- Responsive design for all devices
- SEO basics to help local searches
- Contact forms designed for conversions
- Click-to-call links for easy mobile engagement
The End Result
The new jbplumbinganddrains.com.au site now:
✔ Loads quickly
✔ Works beautifully on phones and tablets
✔ Clearly presents services and contact options
✔ Helps drive more calls and enquiries
Most importantly—customers can now easily find, contact and book JB’s Plumbing and Drains without confusion or frustration.
What the Client Gains
For trade businesses like JB’s, a strong online presence equals real customers calling with real jobs. A modern website:
- Builds trust instantly
- Improves local search visibility
- Converts more visitors into paying clients
Speedy Websites — Built fast. Built smart. Built for real results.
Chris
website questionnaire
